SHIPPING & DELIVERY POLICY

Shipping Policies :

1. Shipping charges for our international customers will be calculated during check out depending on the order value and dimensions of your order
2. Any custom charges or VAT has to be borne by the customer (Our I/E code is 0316511935)
3. Our delivery partner is DHL.
4. From 1st July 2021, VAT would be applicable on all shipments delivered in EU. The duty and VAT has to be borne by the customers.
5. Orders are delivered within 10-12 working days. Unless otherwise specifically mentioned in the product details.
6. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order. In case of modifications, kindly drop us a mail at info@suta.in within 2 hours, of placing order.
7. In case an international order is returned to us due to non-delivery (RTO – Return to Origin), please note that customs charges and shipping fees will be deducted from the refund amount. The refund will be issued only for the product cost, excluding any shipping or customs-related expenses, as these are non-refundable.
8. Due to ongoing geopolitical developments impacting air traffic across certain parts of Europe and the Middle East, some shipments may experience delays as routes are being temporarily rerouted or suspended. While we are making every effort to minimise disruptions, transit timelines may be affected.
9. For UAE, the shipping timeline is currently estimated at 15 days; however, this may also be impacted due to unforeseen circumstances.